PROCESS AUTOMATION

Robotic Process Automation (RPA) is the use of software “robots” (i.e., specialized computer programs) to standardize and automate repeatable business processes. RPA robots perform the same way every time. Unlike humans, robots never get bored as they complete these tasks exactly as instructed and with the utmost efficiency.

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We work alongside your team to develop a robust process automation framework that helps increase efficiency and accuracy in your business processes as well as reduce cost.

EXPERTISE

• Key Process Evaluation

• Automation Candidate Identification

• Business Process Automation

• Business Process Integration

• Training & Support

PROCESS OPTIMIZATION

As RPA advances, it continues to highlight the need for standard processes to be identified and automated, and the robots performing these tasks to be continuously maintained. Where humans earlier provided service delivery, now they manage and service exceptions. The differences between the traditional operating models and a robotics-driven environment are important to understand.

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We work alongside your team to evaluate and optimize your key business processes to make them eligible for automation through cutting edge technology.

EXPERTISE

• Process Deep Dive

• Identifying Process Bottlenecks

• Defining Automation candidates

• Process Optimization

• Process Redesign

• Process Integration

APPLICATION MIGRATION

Take the Drama out of Application Migration

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Lay the best possible foundation for your journey with the right solutions for your business.

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Our multi-tiered approach helps businesses at any stage in their cloud journey.

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Whether you’re thinking about migrating your applications to the cloud, wanting to speed the journey up, or just make sure everything runs smoothly once you’re there, ShoreWise has you covered.

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Our cloud experts have the expertise to jumpstart, accelerate or maintain your cloud environment with a range of solutions that fit your business needs.

EXPERTISE

• Application Ecosystem Assessment

• Migration Planning

• Migration Risk & ROI Analysis

• Cloud Infrastructure Setup

• Application Migration Testing

• Training & Support

DATA MIGRATION

Take the Drama out of Data Migration

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Lay the best possible foundation for your journey with the right solutions for your business.

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Our multi-tiered approach helps businesses at any stage in their cloud journey.

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Whether you’re thinking about migrating your data to the cloud, wanting to speed the journey up, or just make sure everything runs smoothly once you’re there, ShoreWise has you covered.

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Our cloud experts have the expertise to jumpstart, accelerate or maintain your cloud environment with a range of solutions that fit your business needs.

EXPERTISE

• Database Ecosystem Assessment

• Migration Planning

• Migration Risk & ROI Analysis

• Cloud Data Infrastructure Setup

• Data Migration Testing

• Training & Support

CLOUD INTEGRATION

Connections, Accelerated

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Cloud Integration Apps are complete, pre-built software integrations that anyone can use to easily connect enterprise cloud applications and automate processes, simultaneously reducing the time and cost of integration maintenance.

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We can help you integrate any applications and data across your hybrid IT with speed and ease.

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Overcome IT complexity and break down data silos by integrating on-premises and cloud applications, various data sources and devices. Create a fabric of connectivity to unlock productivity and thrive within your digital technology foundation.

EXPERTISE

• Enterprise Architecture Evaluation

• Discovery of Integration Points

• Integration Optimization

• Develop New Integrations

• Integration Testing

• Training & Support

REMOTE MONITORING & SUPPORT

With companies now running a significant part of their business in the cloud, it’s a good time for them to step back and see how it’s working out. When they do, they’re likely left feeling that while they’re getting benefits, there’s actually a whole lot more value they could be getting. And they’re correct.

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Managing the cloud requires a different mindset than managing traditional on-premise legacy systems. And by not adjusting, companies are leaving lots of money and opportunities on the table.

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We can help bring your logs, metrics, and APM traces together at scale in a single stack so you can monitor and react to events happening anywhere in your environment.

EXPERTISE

• Remote Cloud Monitoring

• Remote Application Support

VOICE & CHATBOT SOLUTIONS

AI-Enabled Chatbots For Business

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Messaging and chatbots can handle the increase in customer inquiries while deploying a remote workforce. Our custom designed messaging platform redirects phone calls to messaging so that you can serve more customers with fewer agents.

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• Offload expensive customer calls to messaging. See how easy it is to convert calls-to-text

• Enable agents to be fully productive from home

• With messaging your staff will have superpowers, capable of doing the work of 5 phone agents

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Flexing to handle increased volume during a crisis can make all the difference between getting ahead of a situation and the situation getting ahead of you.

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• Deflect customer inquiries with bots

• Let bots assist agents, able to jump in at any time in the conversation

• Bots never take a break, nights or weekends

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Deploy a bot to give customers all the information they need, yet escalate to a human if necessary. Bots can also lend a hand to agents by handling repetitive questions.

EXPERTISE

• Custom AI Bot Design

• Speech To Text

• Text To Speech

• Intent and Sentiment Analysis

• Call Center Integration

Data Driven Decision Making

We leverage proven analytics methodologies, state of art AI technology, industry best practices, and tools to define the right analytics solutions for you, that solve complex business challenges and drive future growth.

EXPERTISE

• Big Data & Analytics

• Analytics Maturity Assessment

• Predictive Modelling

• Data Engineering

• Advanced Analytics

• Business Intelligence

• Deep Machine Learning

• Natural Language Processing

INTELLIGENT AUTOMATION

ShoreWise builds smart algorithms and all the connecting pieces to make them work. Over the last few years, our team has solved a plethora of complex business and engineering problems for dozens of the top companies in the world. Reach out to explore how we can help you.

EXPERTISE

• Pattern Recognition

• Predictive Analytics

• RPA Analytics

• Text Analytics & NLP

• Computer Vision

• Computer Speech